Answers.
What people ask before funding an account, answered plainly and without the sales pitch.
Getting started
What does opening an account require?
To register, an email address; to verify, your identity documents. Verifying is what unlocks deposits and withdrawals, so it pays to do it before funding, not after.
Can I explore before I deposit anything?
You can. On an account with no funds you can still open the terminal, run the chart, look up symbols and read the plans, because signing up and funding are separate steps.
Put simply, what is a spot trade?
You pay for the asset and it is yours. Your wallet grows by what you bought and shrinks by what you spent. No leverage, no liquidation.
How does crypto differ from stocks?
It never pauses, not even at weekends, and it settles on its own network instead of following an exchange calendar. So it complements the traditional markets on your account instead of taking their place.
Leverage and risk
How does x200 leverage work in practice?
A position can be as large as two hundred times the margin backing it. Against a x200 position, a move of one percent costs double the margin you put up, so your stop counts for more than your entry.
What does the margin gauge show?
It sits by the ticket and updates live, showing how much of the margin pool your open positions are using. A rising reading means less room before they move too far against you.
Cross margin: how does it work?
Instead of each position carrying its own margin, a single pool stands behind all of them. Gains on one position can support a losing one, and any loss draws on that same pool.
Can I set my exits before entering?
Yes, and that is the order we recommend. On the same ticket as the entry, stop loss and take profit go in as a fixed price or a percentage distance.
Funding and withdrawals
How quickly do deposits arrive?
That depends on the rail: crypto once the network confirms it, other methods on their own timing. As soon as funds can be traded, the wallet shows them as available.
Can I keep my account in my local currency?
Yes, in AUD, CAD, EUR, GBP, NZD, USD or JPY. Every figure then follows the currency you pick in the display switcher.
How is balance different from equity?
Balance counts only what has settled. Add the profit and loss on all open positions and you get equity. With nothing open, the two match.
Can I switch assets without a withdrawal?
Yes. Swap exchanges assets inside your wallet directly, so no bank transfer out and back is needed.
Account and security
What keeps my account secure?
Withdrawals only go to destinations you have confirmed beforehand, sensitive actions trigger notifications, and login and withdrawal both need two factor authentication.
How do account levels work?
They unlock features such as Expert mode as activity on the account grows. A trade you have already opened keeps its price whatever your level.
How do I reach a human?
Open the in-platform support chat, staffed at all hours. Since the help centre already covers the common how-to questions, what reaches a person is usually about your own account.
How is an account closed?
Ask support to close it once the balance is withdrawn and any open plans have reached the end of their term. Records we must retain are retained; the rest is deleted.
Question not covered here?
Write to support by email or in the platform, day or night, all week.